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I co-authored a couple of books about modern identitymanagement, which we published in 2009 and 2011. The experience made it really clear to me that the issue of identity was getting bigger and becoming more complex as emerging technologies created new scenarios and needs. It’s similar to the idea of Excel spreadsheets.
It might involve reading blog posts, clicking on adverts, leaving reviews, getting in touch with customer service, etc. This can be done by using key components in SmartKarrot like: QBRs (Quarterly Business Reviews) Customer objectives Timely, relevant touchpoints Consistent communication. It is done.
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