Data Demo Payment Features Product ROI 
Totango
JULY 16, 2019
By investing in the long-term success of customers, you can draw repeated yield through subscription renewals and upsells that result from customer lifetime value while also providing consistent value to your customers. By sharing customer data across functions and teams, you can ensure that every engagement is informed and personalized.
Totango
MAY 23, 2019
It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells. Every interaction and action your customer undertakes with your team or your product generates data. Product ROI: What do your business success metrics tell you about the ROI a customer is enjoying?
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Totango
APRIL 5, 2019
Adoption Metrics: Measuring the customer’s use of the product. Outcome Metrics: Measuring the customer’s product ROI. For example, the customer success team for an email marketing software product could analyze the volume of emails sent. Remember, all customer success metrics should lead to action.
Totango
JULY 16, 2019
By investing in the long-term success of customers, you can draw repeated yield through subscription renewals and upsells that result from customer lifetime value while also providing consistent value to your customers. By sharing customer data across functions and teams, you can ensure that every engagement is informed and personalized.
Totango
MAY 15, 2019
In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. That means giving everyone access to the customer success platform and ensuring they log all relevant customer data.
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