What is a good Net Retention Rate in SaaS?
CustomerSuccessBox
FEBRUARY 28, 2022
Although it is a company providing telecommunication services it takes real charges and has managed to keep its margins high as a software company of about 52% at $2B in ARR. Enterprise is stable whereas SMB’s are skyrocketing in Shopify. When you are scaling we see that enterprises grow but here the SMBs are growing faster.
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