Remove Customer Support Remove Software Development Remove Venture Capital
article thumbnail

State of the Cloud 2019: Europa Edition with Alex Ferrara, Bessemer Venture Partners (Video + Transcript)

SaaStr

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Now, I’m a venture capital investor. Many of these are names that you know, and this is actually the largest we’ve seen in history.

Cloud 112
article thumbnail

How Clio grew from a lifestyle business to a legal tech juggernaut

Point Nine Land

Jack had a background in software development and Rian was working as an IT manager at Gowling, Canada’s largest law firm. Up until this point, Jack and Rian had been dividing up all the tasks between them, including software development, sales, and customer service. Now they needed money to start hiring people.

article thumbnail

4 Neglected Truths About Live Chat For Start-ups

Outseta

Live chat tools come with the promise of completely changing your approach to marketing, of revolutionizing the way you deliver customer support, and there’s even companies like Swayed that are building live chat tools with the goal of replacing sales reps altogether. I know, I know, I’m being particularly hard on the bot.