Customer Support, Payments, Underperforming Technical Team and Venture Capital

Customer Support

Payments

Underperforming Technical Team

Venture Capital

Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation

Intercom, Inc.

OCTOBER 29, 2020

Here are a few quick takeaways: Focus on your customers. Don’t just listen to what they say – watch what they do, understand their world and their challenges, and consider how your product integrates and fits in with everything else happening in their lives. I love building products, building teams, building companies.

Payment Solutions

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring

Customer Success: The Definitive Guide to Customer-centric Growth 2020

Sixteen Ventures

DECEMBER 31, 2019

In fact, it was in 2016 I started referring to it not as Customer Success, but as Customer Success-driven Growth, to bring to the forefront the fact that Customer Success is a growth driver; a growth engine. Customer Success is not just about retaining customers. … The Customer Success Book.

Customer Success

Customer Success SaaS Payments Payment Solutions Payment Services

Webinars

Generative AI Deep Dive: Advancing from Proof of Concept to Production

Understanding User Needs and Satisfying Them

Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Leading the Development of Profitable and Sustainable Products

How To Get Promoted In Product Management

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SaaS Brief

Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation

Customer Success: The Definitive Guide to Customer-centric Growth 2020

Webinars

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