Remove Customer Success Remove Interviewing Remove Marketplace as a Service Remove Payment Methods
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2021 Financial & Operating Benchmarks: How to Become One of the ‘Haves’ of SaaS

OpenView Labs

That should include getting aligned on the role and its responsibilities, writing your job description, deciding who will be on your interview panel and the order of interviews, prepping each interviewer for what they’re looking for, and making sure everyone’s on the same page. Get more from your existing customers.

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Customer Insights to Transform Sales Conversations

Sales Hacker

For example, a minimum number of maintenance technicians would be critical if you sell a field service app. They will have regular conversations with customers, as part of the process of deciding future product direction and prioritizing development work. Professional services/customer success. Preparation steps.

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SaaStr Podcasts for the Week with Bernadette Nixon, Jay Snyder, Nick Mehta, Loren Padelford, and Jason Lemkin

SaaStr

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still.

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Sales Hacker Recommends: 97 Best Sales Books for Peak Performance (2020 Update)

Sales Hacker

If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft. Rackham answers key questions such as “What makes success in major sales” and “Why do techniques like closing work in small sales but fail in larger ones?”. And, you never have to lie!

Scale 141
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A Look Back: Talkdesk, Greenhouse, Algolia and Gainsight Coming Up On $10m ARR

SaaStr

You have a presentation online that’s called Unsexy, which you’ll have to explain to me later. Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. web services. Nick : Pretty good?

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SaaStr Podcast #398 with Salsify Co-Founder & CMO Rob Gonzalez

SaaStr

Below, we’ve shared the transcript of Harry’s interview with Rob. I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. And there’s a lot of benefit to running a software as a service, in general.

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Stripe’s James Dyett on a customer-first approach to sales

Intercom, Inc.

If you’re short on time, here are a few quick takeaways: Focus on building services and products that meet your customer’s needs – not just today’s, but also tomorrow’s. My main focus at the time was not industry – I didn’t know anything about payments. Then, I started looking around at companies. Are they humble?

Scale 118