Customer Success Entrepreneurship Marketplace as a Service Underperforming Technical Team 
Sales Hacker
OCTOBER 7, 2021
Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Anita Nielsen.
Chargify
AUGUST 17, 2017
Your company’s NPS (Net Promoter Score) is the ultimate barometer of customer satisfaction and separates the promoters from the detractors. We’ve previously discussed NPS and how it is calculated in our post SaaS Customer Success: The secret to reducing churn and increasing MRR. If you aren’t, START NOW. Analyze lost deals.
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