Customer Lifetime Value, Customer Success, Product ROI and Strategy

The Most Important Customer Success Metrics to Track and How to Improve Them

Totango

APRIL 5, 2019

Customer success metrics are used to discover what kind of customer experience you are really delivering. The goal of customer success is to generate recurring revenue by creating customer lifetime value. And with customer success metrics, you can measure whether your efforts are working.

Customer Success

Customer Success Metrics Customer Lifetime Value Product ROI

The Ultimate Guide to Creating a Customer-Centric Culture

Totango

MAY 15, 2019

It is a tangible presence customers can see and feel in the way you engage them, respond to them, and present the product. Creating the right culture within your enterprise is, therefore, a matter of giving employees the right customer success tools and establishing best practices for using them.

Customer Lifetime Value

Customer Lifetime Value Enterprise Product ROI Customer Success

SaaS Brief

The Most Important Customer Success Metrics to Track and How to Improve Them

The Ultimate Guide to Creating a Customer-Centric Culture

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