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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Before hiring, assess your current needs and hire as your company grows. In large companies, the CSM also oversees other customer success roles. Average salary: $95,566/yr.

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The subscription sales guide: how to sell subscriptions (B2B/B2C)

ProfitWell

Not only does your sales team need to bring new customers through the door, but they also need to ensure that what they’re selling matches up exactly with those customers’ expectations. Build out use cases based on your customer and market research to showcase how valuable your subscription is for existing customers.

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