What’s The #1 Challenge After $1m-$2m ARR?
SaaStr
JUNE 23, 2020
Upsell and retention is an art, science and craft. You can’t hack it forever. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. 95% of the time, your super-smart hacker co-founder is not that person. She can be your CTO forever.
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