Helping from afar: Running customer support remotely
Intercom, Inc.
MARCH 10, 2020
. “A customer experience that isn’t anchored on a single set of values will quickly start to feel fragmented” As we prepare our team for the possibility of remote work, we’ll be leaning on their ability to apply shared values. Along with metrics, our values will help the team keep a positive “business as usual” mindset.
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