Compensation, Headcount, Leadership and Sales Recruiting

Three lessons I’ve learned building a Customer Success team from different backgrounds

ChurnZero

NOVEMBER 29, 2022

When I ventured out to build my first Customer Success department at a tech software company, my leadership team thought I was nuts. At the time, I was a sales engineer, and my job was to close deals and move on to the next prospect. However, I found there were two flaws in our customer management process.

Customer Success

Customer Success Sales Recruiting Technical Review Compensation

Hiring New Salespeople (While Keeping Up With Business as Usual)

Sales Hacker

MARCH 12, 2020

Like most things in life, hiring sales talent is a matter of timing. Especially since the best candidates with strong sales skills are usually snatched up within 10 days. That’s why it’s critical to overcome indecision and move quickly when recruiting sales talent. Is it unrealistic sales quotas?

Sales Hiring

Sales Hiring Sales Recruiting Compensation Underperforming Technical Team

SaaS Brief

Three lessons I’ve learned building a Customer Success team from different backgrounds

Hiring New Salespeople (While Keeping Up With Business as Usual)

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