article thumbnail

What is Vertical SaaS?

Stax

They are almost consumer-like in that they want inexpensive solutions and are a churn risk. Not only can this help you build a new revenue stream by monetizing payments, but it can also help you reduce churn as customers start to rely more on your “all-in-one” solution. Initially managing payment support in-house, The results?

article thumbnail

The Ultimate Guide to Software Customer Churn

Stax

The average churn rate for the software industry as a whole is 14%. Thats actually one of the lowest churn rates across all industries. That said, industry experts agree that your SaaS companys goal churn should be below 2%. TL;DR The average software industry churn rate is 14%, but SaaS companies should aim for under 2%.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

SaaS Platform Explainer: Definition, Examples, and How to Grow in the Software as a Service Industry

Stax

SaaS companies that invest in onboarding, customer education, and proactive support tend to see higher engagement and lower churn. Stax Connect offers integrated payment solutions, so you don’t have to build infrastructure from scratch. Stax Connect offers a fully managed payments facilitation ecosystem for your SaaS platform.

article thumbnail

Webinar Recap | Scaling Payments: Strategies to Attach and Amplify Processing Volume

Stax

We recently had the privilege of sitting down with a panel of payments experts from Stax for a masterclass on this critical topic. ” He emphasized that a tightly integrated payment solution does far more than just process transactions; it creates a stickier product and lower churn, which directly increases your customer lifetime value.

article thumbnail

Monthly Recurring Revenue (MRR): Definitions, Formulas And How To Improve It

Stax

There are some important variations to MRR that would be good for your sales team to be aware of, including new MRR, expansion MRR, and churn MRR. It can help forecast future revenue, keep on top of performance of various customer segments, and measure customer retention and churn.

article thumbnail

Essential Guide to ISV Integrated Payments: Benefits and Best Practices

Stax

Pro tip: Stax Connect ticks all these boxes and more. From seamless API integrations to flexible revenue-sharing models, Stax Connect empowers ISVs to launch, scale, and monetize embedded payments. Payment processing failures are one of the biggest issues faced by merchants and this can result in serious customer churn.

article thumbnail

Need to Know | The Payment Partner of the Future: Balancing Customer Value and Business Growth

Stax

In an interview with Karen Webster , CEO of PYMNTS , Paulette Rowe , CEO of Stax, pulled back the curtain on the critical strategies and innovations driving the next wave of payment partnerships. She noted, “You want to grow, but you also want to make sure you’re not seeing churn on the back end of what you do.”