Remove Churn Remove Headcount Remove New CTO Remove Sales Hiring
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Three million downloads and counting: Inside Intercom reaches a podcasting milestone

Intercom, Inc.

For Slack, that was clearly the engineering and dev communities, who love new tools. They love new ways of working and were happy to bring Slack into their functional teams and say, “Let’s experiment with this new way of working.” And it was very successful. Product can do a huge amount there.

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What's the ROI of your mom?

ProfitWell

That’s what David Apple—customer success and sales guru at Notion— is asking. Along with: What’s the ROI of your customer success manager? He references Dan Steinman from Gainsight , who says, “the natural tendency for customers is towards churn.”. If we fail, our customers will churn. How many CSMs should you hire?

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