FastSpring

APRIL 26, 2022

In the language of SaaS, I churned. And the experience got me thinking: Was immediate removal of paid features the best chance to keep me from churning? When did I officially count as “churned”? Did they count me as churned on the day I canceled? In part one, we cover benchmarks and common churn formulas.

Benchmarks 139

Benchmarks Churn Payments SaaS Payments 139

SaaStr

AUGUST 6, 2020

To date, Chen has raised over $146M with Tipalti from the likes of Oren Zeev, Dan Rose, Mike Chalfen and then Greenspring, Truebridge and 01 Advisors to name a few. How does Chen advise founders to think about annual dollar churn? * How does Chen think about aligning revenue scale to your customers? Where do many go wrong?

Sales Hiring 231

Sales Hiring Payment Services Payment Solutions SaaS Payments 231

Chargify

APRIL 23, 2019

There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. You may also hear this stage referred to as discovery , vision/mission , or problem/solution fit. Common activities your SaaS should focus on during the pre-startup stage can include: Talking to potential customers.

Scale 74

Scale SaaS Payments Scaling Payment Services 74