Churn cloud efficiency Enterprise Scale 
SaaStr
JULY 5, 2023
I like this chart a lot showing both the awesome power of high NRR, and also how you have to invest in customers that scale with you over time. But those accounts grow dramatically over time, and don’t really churn. That leads to an awesome force of nature years down the road: #3. Efficiency is a complicated metric.
SaaStr
JULY 24, 2023
Let’s look at nine interesting learnings about this leading company. #1 Folks pulled usage down as much as they could to save money, although logo churn remained low. This chart shows the awesome power of high NRR and how you have to invest in customers that scale with you over time. #3 Enterprise Customers Are 75% Of Revenue.
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