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B2B Customer Journey Touchpoints CS Teams Need To Plan For

Totango

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Touchpoints also include occasions when clients interact with your software app in a SaaS context. Customer service.

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Cognota’s Ryan Austin on Creating an Entire Category (LearnOps)

FastSpring

Founded in 2019, Cognota is the first and only LearnOps platform for corporate learning and development teams. There are now over 150 enterprise companies using the platform. EJ Brown 00:31 That was Ryan Austin, the founder and CEO of Cognota, the first and only LearnOps platform for corporate learning and development teams.