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How to learn from churn – designing good user offboarding

Intercom, Inc.

Maybe you’ve had a similar experience trying to exit your contract with your cable television or wireless carrier provider. When you’re trying to validate an idea, work out product-market fit or find the right business model, you’re going to make a bunch of mistakes. Dealing with reality. Show value and benefits.

Churn 183
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Using Gross Margin to Score Your Product’s Maturity

OpenView Labs

It tracks the quality of engagement with your product and is a non-financial leading indicator of your product’s usage. It documents the business your product is building, y et it’s often tucked away in a financial update while a medley of product metrics enjoy the spotlight.” Most subscription plans have it.

Scale 52
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SaaStr Podcast #398 with Salsify Co-Founder & CMO Rob Gonzalez

SaaStr

It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. And what we found over time is that the needs of those three different business models in the market were really quite divergent. I was working on a startup that was an early mobile payment platform. Rob Gonzalez: Yeah.