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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Time to Market for New Products : Also known as velocity, this metric measures the CTO’s effectiveness and speed in rolling new products /features. Come up with product and new feature ideas.

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11 proven, DevOps best-practices for continuous improvement

Audacix

DevOps is really a set of ideas and practices that emphasise a culture and environment where building, testing, and releasing software can happen rapidly, frequently, and more reliably. DevOps best practices that will help you to run your software development projects smoothly. The same goes for IT challenges.

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SaaStr Podcast #218: Twilio Founder, Jeff Lawson & SendGrid CEO, Sameer Dholakia on Why Developer First Is A Maturation In The Supply Chain Of Software

SaaStr

Jeff Lawson is the Founder & CEO @ Twilio, the company building the future of communications allowing you to engage customers like never before on voice, SMS, WhatsApp or Video. Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager. Just to name a few.

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Shape Up Your Agile

Crafty CTO

I love their Guide to Internal Communication , their pushback against insane 80-hour workweeks in It Doesn’t Have to be Crazy at Work … REWORK … REMOTE … Getting Real. All are linked back to their source in the online book and are copyright ©1999-2020 Basecamp. The Basecamp guys have been busy lately.

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Building with Shape Up

Crafty CTO

This is the sequel to my post Shape Up Your Agile , about the book Shape Up: Stop Running in Circles and Ship Work that Matters by Basecamp ’s Ryan Singer. All link to their source in the online book and are copyright ©1999-2020 Basecamp. When new tasks come up, you know where to put them.