Remove Benchmarks Remove Operational efficiency. Remove Outsourcing Services
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SaaS Cost of Goods Trending Down – By How Much?

OPEXEngine

Downward trending cost of goods (COGs) benchmarks are improving SaaS gross margins. Competitive service offerings and new technologies are driving down costs to maintain SaaS infrastructures. A review of 18 public companies confirms that employee activities included in COGs are for customer support and for platform operations.

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SaaStr Podcasts for the Week with Bernadette Nixon, Jay Snyder, Nick Mehta, Loren Padelford, and Jason Lemkin

SaaStr

So it’s about operational efficiencies, productivity gains, digital experiences and making sure we’ve captured those. We’ve got everything from self-service all the way up to the enterprise. Is some of the acceleration last two years, is it a reaction from vendors to Amazon’s monopoly?