article thumbnail

Microsoft’s Lili Cheng on making bots more human

Intercom, Inc.

Here are four key takeaways: In 1995 – long before social networking and even the ubiquity of cell phones – Lili worked on an IRC system that was ahead of its time. That includes things like our bot software, bot framework, the Azure bot service, language understanding and more. Lili: I see them as one in the same system.

AI Search 145
article thumbnail

Conversation Intelligence Vs Conversational Intelligence: The Difference Is Much Greater Than You Think!

SmartKarrot

“85% of employers say they directly benefit from AI in the workplace” – MIT Sloan Management Review The difference between conversation and conversational intelligence and how they can improve the customer experience. Context includes information from previous user inputs, user preferences, and system state.

article thumbnail

PODCAST 78: What this Google Exec Wants You to Know About Success w/ Alison Wagonfeld of Google Cloud

Sales Hacker

We certainly do our own competitive review as we’re looking at our brand narrative—what do we stand for and how are we perceived in the market so that we know when we do our own brand awareness in advertising what we want to talk about. And increasingly, Google Cloud is really expanding globally on that front.

Cloud 44