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The decade software ate the world

Intercom, Inc.

The most triumphant transfer of control from an original generation leader to a new CEO was surely that of Microsoft, which pivoted from chasing after Apple’s success in the consumer space under Steve Ballmer (don’t mention Nokia ) to successfully focusing on the cloud under Satya Nadella (please do mention Azure). The decade ahead.

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Conversation Intelligence Vs Conversational Intelligence: The Difference Is Much Greater Than You Think!

SmartKarrot

It involves capturing and analyzing conversations using advanced technologies, such as natural language processing (NLP) and machine learning algorithms. Feedback and Learning Conversational intelligence platforms often incorporate feedback loops to continuously improve their performance. Like what you are reading?

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SaaStr Podcasts for the Week with Byron Deeter, Elliott Robinson, Henry Schuck, and Jason Lemkin

SaaStr

Azure has been gaining on them rapidly and is growing a double that rate. What we’ve built is this core AI machine learning engine that takes literally millions and millions of unique sources so that we can deliver 95% accuracy to our clients. Leadership can really turn around really any area of the company.”