To Manage a Call Center Efficiently see what Employees Really Think
Upscope
JUNE 9, 2021
There are plenty of happy smiling recruitment videos for call centers on Youtube but the real data on how people feel can be found in the comments section. I always place my customer on hold for 3 mins and I just stare at the monitor. In another article I saw a management directive not to put people on hold. Its a tough job.
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