SaaStr

APRIL 30, 2022

Low touch you’re gonna talk a lot about what we call customer success teams. Customer success teams are basically about building at scale this self-serve engine. And one of their roles is also going to be to upsell from a free product to a paid product, or to upsell different types of products.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

OPEXEngine

DECEMBER 15, 2020

To help you improve your customer churn rate, I asked a ton of founders, CEOs and Customer Success Managers to share their best churn-busting strategies, and answer this question: “What is your top tip for companies looking to reduce their customer churn rate?” Plain and simple.

Churn 52

Churn SaaS Payments Payment Methods Payment Solutions 52

SaaStr

SEPTEMBER 13, 2020

You see that both organizations embracing this cloud movement, but specifically in COVID, more and more companies turning to the cloud as their solution for business continuity or for business growth in these times when shelter in place is making on-prem solutions difficult and in many cases, impossible to use. It is staggering.

Sales Hiring 219

Sales Hiring Scale Payments Cloud 219

Sales Hacker

AUGUST 7, 2020

Customer Success. VP Nokia Software, North America Sales. People First Productivity Solutions. Team Lead, North America – Global Marketing Solutions. Director, Sales Solutions, North America. Manager, LinkedIn Sales Solutions. Chief Customer Officer. BMC Software.

VP of Engineering 130

VP of Engineering Sales Recruiting Sales Hiring Payment Services 130