AWS Company Culture Marketplace as a Service Scaling 
SaaStr
MAY 15, 2020
Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Maybe, is it better to take it turn by turn, and how does company culture play into the level and quality of customer success? .
SaaStr
JANUARY 28, 2020
And I remember being at that Dreamforce in 2009, which was awful. Our monthly self-service churn went from like 3% to like 9%, right? So on a scale of one to 10, what type of feedback do you want? The CEO says SaaStr scale is really important that everyone drops everything, and it’s not that important. Jason : Okay.
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