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Q&A with Maria Pergolino, Anthony Kennada, Aaron Ross and Jason Lemkin (Video + Transcript)

SaaStr

I remember about three years ago, Marc Benioff gave some interview and he said his biggest regret was not continuing to hire sales professionals through 2009, his number one regret. And I remember being at that Dreamforce in 2009, which was awful. Our monthly self-service churn went from like 3% to like 9%, right? Jason : Yep.

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SaaStr Podcasts for the Week with Tidelift and Cloudflare

SaaStr

Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Below, we’ve shared the transcript of Harry’s interview with Bridget or you can jump to the transcript of Michelle’s podcast. Harry Stebbings.