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David Barrett, CEO of Expensify: Good Intentions, Bad Advice: How to Keep Your Board Aligned with Your Vision (Video + Transcript)

SaaStr

Expensify started as what was viewed as a horrible idea and turned into a successful company whose product is used by companies big and small. That was in no small part due to having a board that was aligned with David’s vision. It’s a brutal, awful slog in the start. They want to have a big exit for the company.

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The Art of Ensuring Customer Success During Mergers and Acquisitions

SmartKarrot

For people, goods, processes, and technology to offer a compelling and cohesive customer success approach, the company’s operational model needs to be realigned in the Age of the Customer. Have a consistent compensation model for customer success teams. Various compensation models can present a related challenge.