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Super Agents as one of the New Customer Service Trends

Upscope

Contact center jobs will change along four dimensions:" 1) Agents who are generalists will see their jobs subsumed by self-service technologies. 4) New contact center jobs will be created; for example, data scientists, automation specialists, and application developers. They may also supervise chatbots and address failures.

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What Are SaaS Products + 22 Successful SaaS Companies to Follow

User Pilot

Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources. Shopify enables product management, payment processing, and landing pages for seamless e-commerce operations and growth.

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Top 30 SaaS Companies in India

SmartKarrot

The services provided by Zoho include Zoho CRM, inventory management, mobile application development, project time tracking, collaborative client portal, and more. Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. IBSFintech.