Super Agents as one of the New Customer Service Trends
Upscope
SEPTEMBER 9, 2020
4) New contact center jobs will be created; for example, data scientists, automation specialists, and application developers. I can't say what new AI technologies like GPT-3 will do but even they must need data on a software to answer questions about it. And why does the CSR 2.0 need to work across so many departments?
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