Casey Accidental

OCTOBER 20, 2020

Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

Casey Accidental

OCTOBER 20, 2020

Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.

Marketplace as a Service 52

Marketplace as a Service Business Model SaaS Payments Payments 52

Intercom, Inc.

NOVEMBER 25, 2021

Come drive our car, come to our store.’ And what that means is that, of course, we’re going to make business decisions that make us money or that reduce cost or improve revenue. But we also need to train and empower all of our employees to understand that they’re in the customer experience business, too.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206