User Pilot

JUNE 22, 2023

In this article, we will learn how to effectively reduce the load on your customer support team with 11 effective tactics. TL;DR Product complexity, new features and updates , and poor onboarding can lead to high customer support loads. Use customer support tools to reduce your support team’s need for human intervention.

Customer Support 68

Customer Support Underperforming Technical Team AI Search Social Media 68

SaaStr

AUGUST 15, 2020

Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. How do you help your team make that link to value? So it’s about operational efficiencies, productivity gains, digital experiences and making sure we’ve captured those. So really well said.

Payment Methods 188

Payment Methods Merchant Services Scale Payments 188

SmartKarrot

JULY 26, 2021

Effectively train your customer-facing teams. Use Artificial Intelligence to your advantage (AI). Delivering personalization at scale Identifying & prioritizing CX problems and opportunities Generating actionable insights quickly Ensure Deep Enough Customer Understanding Developing a CX Culture and Customer-first Mindset.

Artificial Intelligence 11

Artificial Intelligence Scale AI Search AI 11