What the evolution of cities can teach us about building platforms
Intercom, Inc.
MARCH 7, 2018
People know a platform when they see one, but in some important respects, we actually know very little about how they develop. It is not an exaggeration to say that they are one of the most important innovations in human history. They listened to their users and they tried to use their metrics to understand what worked and what didn’t.
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