SaaStr Podcasts for the Week with Jennifer Tejada, Ben Chestnut, and Jason Lemkin
SaaStr
SEPTEMBER 4, 2020
And to shift resources, we had to automate more and more of our SMB offering and make sure that we could refine our product to make sure self service journeys were more productive and frictionless. We don’t count that as churn. How do you think about that sort of churn because you didn’t really lose that customer, right?
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