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Monetization: What SaaS platform builders need to know to prepare for growth, Part 2

CloudGeometry

Cloud cost optimization and technical debt The speed and versatility of the SaaS model are a two-edged sword. The variable cost model of the cloud doesn’t just mean that you can buy services at various price points. The pace of trial and error can create technical debt at a faster pace.

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What Does it Take to Get CX Right? [It’s Not Just the Technology]

SmartKarrot

But surprisingly, most businesses have had a (very) late-start to actioning CX strategies. Over 80% of business leaders agree that CX offers a competitive edge — this remains unchanged across 2015 to 2020. In 2020, as our digital activity footprint grows, companies can gain from positive organic PR on social media.