Remove 2015 Remove Acquisition Remove Cost optimization & reporting Remove Customer Support
article thumbnail

What Does it Take to Get CX Right? [It’s Not Just the Technology]

SmartKarrot

Over 80% of business leaders agree that CX offers a competitive edge — this remains unchanged across 2015 to 2020. A stellar experience equals loyal customers. From Dominos’ 30-minute delivery promise to Amazon’s 24/7 customer support, and smaller businesses’ D2C models built entirely on experience — the examples are everywhere.