Salesforce’s Mike Kreaden on how to build a platform to drive growth
Intercom, Inc.
JANUARY 24, 2019
Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. And I remember Marc [Benioff] interviewing me, like he did every employee, and painting the vision for what the platform would be. Marc is always wanting more.
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