The Holistic Approach to Managing the Customer Lifecycle
Valuize Consulting
SEPTEMBER 16, 2024
Forrester provided some illuminating – and sobering – data in their Customer Experience (CX) Index (2023) in which it found that 75% of companies fall into the “OK,” “poor,” or “very poor” categories when it comes to delivering what customers need across their lifecycle. Everyone celebrates.
Let's personalize your content