Create a User Persona: Your Blueprint for Product Growth [+ Template]
User Pilot
JULY 19, 2025
Jobs-to-be-done (JTBDs): This includes all the tasks that your customer pays you to deal with, such as designing onboarding, proving product ROI, reducing churn , and so on. I usually ask about common customer goals, frequent friction points, feature requests , and product misunderstandings. Series B, 120-person SaaS on AWS”).
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