Payments PayPal Product Marketing Underperforming Technical Team 
OpenView Labs
APRIL 11, 2019
I was born in Bombay, but grew up in New Jersey and was acutely aware of the juxtaposition of those two places in terms of economic development, politics and culture. I started learning the true value of user growth frameworks as I worked through a handful of startups, constantly learning and iterating on ways to grow a business.
Intercom, Inc.
OCTOBER 29, 2020
Don’t just listen to what they say – watch what they do, understand their world and their challenges, and consider how your product integrates and fits in with everything else happening in their lives. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss.
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SaaStr
AUGUST 6, 2019
We looked at the world in 2008, 2009, and we said, “How come it’s almost impossible to connect two companies to do business, especially if they have complex business processes, but we can all connect as consumers on LinkedIn, Facebook, Twitter, every single day we want to do business?”
Intercom, Inc.
JANUARY 23, 2020
The situations that portend failure are varied and unfortunately common – no product-market fit, no cash, bad product, burnout, to name just a few of the most obvious. Poor marketing. A better strategy is to prioritize building your audience alongside developing the product.
SaaStr
MARCH 13, 2020
After finding funding and product/market fit, your next steps as a founder in the hypergrowth phase can determine the future of your company. The entrepreneur in me, though, wanted to make more money than I could make on the market. Our team met with David just a few days after our initial conversation in San Francisco.
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