ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

FastSpring

SEPTEMBER 16, 2022

More established professionals and businesses (less students and early-stage startups). Less focus on venture capital or funding rounds. That’s true: Elements such as a global business focus and experienced professional moderators (that’s me!) That includes: A global focus. Professional moderation.

SaaS Payments 143

SaaS Payments Payment Solutions Merchant Services Software Review 143

ChurnZero

APRIL 27, 2021

A: Grotech is an early-stage investor so many of our companies have only modest revenue at the time we invest, and they are typically still working to tease apart their go-to-market motion. They either work to manage things via spreadsheets, attempt to build their own, or try using a product management platform for this despite the poor fit.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

Outseta

AUGUST 31, 2018

We now support Stripe as a payment gateway. When we launched our subscription billing and management functionality, we initially partnered with Forte Payment Systems as our payment gateway. As a result, adding Stripe as a payment gateway very quickly became the most requested feature from our users.

Payments 40

Payments Payment Solutions SaaS Payments Payment Methods 40

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Sales Process Engagement. Metering / Billing / Payment Process.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

Outseta

JANUARY 20, 2020

What started as Dimitris (now my Co-founder at Outseta ) writing a few lines of code to collect rent payments from tenants he had living in a duplex in Providence, Rhode Island, turned into something worth hundreds of millions of dollars 15 years later. Venture capital is a tool and a commitment, not an outcome.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Intercom, Inc.

OCTOBER 29, 2020

Don’t just listen to what they say – watch what they do, understand their world and their challenges, and consider how your product integrates and fits in with everything else happening in their lives. You should think about how your product integrates with and fits in with everything else that people have going on in their lives.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209