What is a good Net Retention Rate in SaaS?
CustomerSuccessBox
FEBRUARY 28, 2022
In some arrears, it gets primarily billed with annual contracts. Although it is a company providing telecommunication services it takes real charges and has managed to keep its margins high as a software company of about 52% at $2B in ARR. Sales pitch exists even for freemium tools. It mostly neglects the unused capacity.
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