What is a good Net Retention Rate in SaaS?
CustomerSuccessBox
FEBRUARY 28, 2022
Although it is a company providing telecommunication services it takes real charges and has managed to keep its margins high as a software company of about 52% at $2B in ARR. Sales pitch exists even for freemium tools. It involved a sales cycle that took months to generate revenue. The gross margin stays in the 50s.
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