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19 SaaS Predictions For 2021 and Beyond

OpenView Labs

–Mike Tria, Head of Platform at Atlassian. One is connected to the payments business and what my company, Flywire, does, and the other is related to how organizations manage themselves. It minimizes friction at the point of sale to enhance the customer experience. “There are two that I’m watching closely.

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Speak Softly and Carry a Big Gift: How Strategic Gifting Creates Opportunities

Sales Hacker

It turned out that this approach worked really well (so well that I went on to co-found Sendoso, a sending platform — but that’s a story for another time). I realized that getting to know my prospects—and showing authentic interest in things they were passionate about—was a sure-fire way to keep their attention and eventually close sales.

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