SaaStr

AUGUST 6, 2019

We looked at the world in 2008, 2009, and we said, “How come it’s almost impossible to connect two companies to do business, especially if they have complex business processes, but we can all connect as consumers on LinkedIn, Facebook, Twitter, every single day we want to do business?”

Payment Solutions 139

Payment Solutions Payments Outsourcing Services SaaS Payments 139

Intercom, Inc.

OCTOBER 29, 2020

Don’t just listen to what they say – watch what they do, understand their world and their challenges, and consider how your product integrates and fits in with everything else happening in their lives. Here are a few quick takeaways: Focus on your customers. At the same time, I was doing a bunch of startup advisor work.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

Intercom, Inc.

JANUARY 23, 2020

The situations that portend failure are varied and unfortunately common – no product-market fit, no cash, bad product, burnout, to name just a few of the most obvious. According to CB Insights, 70% of tech companies can expect to fail – usually within just 20 months of their first financing round. Poor marketing.

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183

SaaStr

MARCH 13, 2020

After finding funding and product/market fit, your next steps as a founder in the hypergrowth phase can determine the future of your company. The entrepreneur in me, though, wanted to make more money than I could make on the market. So at this stage, these companies have these amazingly predictable monthly recurring revenues.

SaaS Payments 203

SaaS Payments Payment Methods Finance Payments 203