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User Model: What SaaS platform builders need to know to prepare for growth, Part 1

CloudGeometry

Part 1: User Model & Onboarding If you have a business model, you have put together ideas about users. Let’s do that by viewing that next level through the lens of onboarding. Onboarding in SaaS is an end-to-end process. Onboarding operationalizes your user model by expressing it through tenant context.

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Measurement: What SaaS platform builders need to know to prepare for growth, Part 3

CloudGeometry

When tenant context is built in, from the outset of onboarding, you can evaluate users’ actions directly. Well-architected SaaS includes a unique secure identifier to track each user, customer, tenant, and feature. That lets you slice and dice to compare each and every one of them. There are limitless possibilities.

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Monetization: What SaaS platform builders need to know to prepare for growth, Part 2

CloudGeometry

This has consequences both for the cost of onboarding a customer, as well as the cost of maintaining the customer during the discovery period. When you are solving a relatively new problem for your particular set of customers: the time required to make a decision about subscribing to your platform may be longer.