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User Model: What SaaS platform builders need to know to prepare for growth, Part 1

CloudGeometry

Part 1: User Model & Onboarding If you have a business model, you have put together ideas about users. Let’s do that by viewing that next level through the lens of onboarding. Onboarding in SaaS is an end-to-end process. Onboarding operationalizes your user model by expressing it through tenant context.

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Measurement: What SaaS platform builders need to know to prepare for growth, Part 3

CloudGeometry

If the architecture specifies tracking of user-level activity, it’s not difficult to slice-and-dice the log data to select for a user parameter (such as with a JWT token ), or using tags to match user/tenant activity to the per unit billing that AWS itemizes in your monthly cloud bill. There are limitless possibilities.

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Monetization: What SaaS platform builders need to know to prepare for growth, Part 2

CloudGeometry

This has consequences both for the cost of onboarding a customer, as well as the cost of maintaining the customer during the discovery period. When you are solving a relatively new problem for your particular set of customers: the time required to make a decision about subscribing to your platform may be longer.