CustomerSuccessBox

FEBRUARY 28, 2022

Which is the key customer retention metrics to track?- Although it is a company providing telecommunication services it takes real charges and has managed to keep its margins high as a software company of about 52% at $2B in ARR. It targets SMBs and self-service businesses. Gross Retention Rate or the Net Retention Rate?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

OpenView Labs

JULY 15, 2020

That last point is key—it’s easy to derive metrics and insights for isolated segments of the customer journey, but the real value is derived once you’re able to provide a complete view of the customer journey from beginning to end, allowing for further explanatory and predictive analysis when viewing these data in aggregate.

Scale 64

Scale Data Outsourcing Services DevOps as a Service 64

SmartKarrot

APRIL 14, 2022

Some of the tools in a platform act like services, while others act like interfaces. An AI-driven interface connects with AI-based services to give a solution. This website monitoring service uses a series of specialized modules to fulfill its job. These tools are compatible and interact with each other. AppDynamics. DynaTrance.

Artificial Intelligence 10

Artificial Intelligence DevOps as a Service Machine Learning AI 10