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Recurring Payments: Definition and Implementation Best Practices

Stax

The commerce landscape—whether it’s retail, services or software—is moving faster than ever. We can see this trend in action in the realm of payment processing with the advent of recurring payments, also known as automatic payments. Industry data shows that subscription-based businesses are growing 3.7x

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SaaS Payment Processing: 10 Questions to Ask When Comparing Solutions

FastSpring

What makes a company choose one SaaS payment processing provider over another? We know that conversion rates for SaaS and software companies will vary by 30% or more just based on the checkout experience. If you’re taking payments, your customer’s financial and personal data is one of your top concerns.

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ISVs vs SaaS: What’s the Difference?

Stax

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. SaaS companies deliver software applications over the internet on a subscription basis, simplifying access and management for users. What are SaaS companies?

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The Remaining Performance Obligation (RPO) SaaS Metric

OPEXEngine

This SaaS metric is defined as the sum of Deferred Revenue and Backlog. Deferred Revenue for SaaS companies is the contractual obligation to deliver the SaaS product for the period invoiced. More specifically, RPO is the sum of the invoiced amount and the future amounts not yet invoiced for a contract with a customer.

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5 Holiday Promotion Strategies for SaaS and Software Sellers to Increase Customer Lifetime Value

FastSpring

We asked five SaaS and software companies what they did for existing customers around the holidays. Bookyourdata.com offers a loyalty program that includes lesser fees, faster service and 24/7 support from our customer services staff. Repeat customers also get several charges waived for our services,” CEO Gary Tailor explained.

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13 Ways to Satisfy Customer Needs and Exceed Customer Expectations

User Pilot

Deliver exceptional customer support using AI and self-service resources. Customer needs are desires, requirements, and expectations customers have when they look for a product or service. For example, a company may seek a cybersecurity solution to ensure the safety of its operations and customer data.

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3 Customer Retention Metrics to Measure for Growth

Baremetrics

Dmytro Okunyev Founder @ Chanty Churn is the silent killer of all SaaS businesses. Besides a strong customer acquisition strategy, every SaaS business needs a strong strategy for combating customer churn. SaaS Pricing Models & Strategies Demystified Learn how to match your SaaS company to the right pricing model!