ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. It’s Customer Success for us. Customer Relationship Management (CRM) Software.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

FastSpring

SEPTEMBER 16, 2022

One of the things our CEO David Nachman told me during a one-on-one about the purpose and direction of the community was that this community is an opportunity to lessen the transactional nature of our relationship with customers and other software and SaaS businesses. We provide a service; you make money; repeat on autopilot.

SaaS Payments 145

SaaS Payments Payment Solutions Merchant Services Software Review 145

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. Assist with the renewal process for the team’s accounts.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

Natalia Luneva

JANUARY 8, 2022

Similar platforms are usually used by community managers, marketing managers, customer support managers, and product managers to engage users, retain customers, facilitate the support process, and gather product feedback. Pros. Webinars on Youtube. Email, phone support.

Payment Methods 52

Payment Methods Payments Payment Solutions SaaS Payments 52

User Pilot

APRIL 24, 2024

Effective renewal strategies enhance customer retention , drive revenue , and build a loyal base for long-term SaaS success. Renewal management varies by company size but usually the customer success team handles this vital process. This can drive revenue and enhance overall satisfaction and customer success.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

SaaStr

SEPTEMBER 13, 2020

They’re facilitating virtual schooling, they’re helping governments organize. Then they found somewhere in like year 2014 and ’15 that they could layer in something like payments as an additional way to monetize their customer base. You’re really successful because of the product.”

Sales Hiring 156

Sales Hiring Scale Payments Cloud 156

Intercom, Inc.

APRIL 2, 2020

Tom Ronen , Head of Customer Success at Monday.com. We’ve facilitated a lot of internal forums. It’s really showing us how right now is not really the time to monetize your solution and ask for payments for these services. Prashanth Chandrasekar , CEO at Stack Overflow. Josh Nielson , CEO at Zencastr.

Payment Methods 260

Payment Methods SaaS Payments Merchant Services Payment Services 260