ChurnZero

MAY 20, 2021

When you build a Customer Success organization from the ground up, it’s easy to get caught in the trap of doing the wrong things well. To figure out where you should begin on your growth and scaling journey, it’s helpful to first orient yourself with where you stand using a Customer Success maturity model.

Customer Success 90

Customer Success Payments Payment Services Scale 90

SmartKarrot

APRIL 28, 2021

Troubleshoot issues (may be related to payments, relationship, field operations). Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth.

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

User Pilot

MAY 8, 2024

Implement customer feedback promptly and keep customers in the loop. Educate customers with resources in multiple formats like blogs, webinars , or videos. Customer needs are desires, requirements, and expectations customers have when they look for a product or service. How to identify customer needs?

SaaS Payments 100

SaaS Payments Payment Solutions Payment Services Payments 100